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How to select Zendesk ticket status?

Suppose you are employed by the  CompanyX  but working on  CompanyY 's support project using Zendesk. So below table would help you to get an idea regarding the logic behind setting the Zendesk ticket status. Ticket status should be When response/action required from Open Agents of  CompanyY  support team Pending Requester or customer On Hold CompanyY  engineering team Solved No one You can set any of the above status while submitting a response or after updating the details in the ticket.

How to overcome proxy on command line?

​​Introducing Proxima , by which you can set proxy for that particular session of command-line window. It authenticates command line program running over corporate proxy. So this program can be used to set proxy over command-line that usually required on company's networks. Although the session gets expired once you close the command-line window.  As it is compatible to Windows 10, so follow these steps to setup/install. Installation Unzip the  Proxima.zip  zipped file Copy the  proxima.bat  file Paste it inside  C:\Windows\System32  path Execution Here is the sample output for  proxima help  command C:\Users\kumarab>proxima help Proxima ver 1.0 Copyright 2018 Abhishek Kumar. Licensed under GNU GPL v3. Usage: proxima [username] [password] Example: proxima kumarab abc123 proxima kumarab abc_123 Note: Avoid using @ or : in your password Using _ would be most suitable for password Done!

Recording screen with VLC player on windows

If you are curious as to how you can start recording your screen using VLC here are the steps involved in finding the record option for your favorite shows. 1. Open up VLC media player and use the view tab to select the advanced controls that you will need to start the capture. Go down to the media tab and then click on the open capture device option. You can also press control + C with the media tab open to do this quickly for recording. This will open up the media dialog box. 2. From the media dialog box you can click the capture device to choose whether or not you would like to pick out capture from a webcam or from your desktop. Set the desktop as your desired capture mode and then you can simply pick out the ideal capture rate for your desktop device. 3. VLC will not automatically record audio or voice. Dou can add voices in the show more options menu however. Be sure when selecting your capture device that you also make an effort to choose the correct frame rate for your projec...

Transferring files via Suxm - micro web-server

Suxm  is a micro web-server meant to serve locally and is very fast web-server that will make use of full capacity of your system.  It is very useful in coding & development because you don't have to install any other static server apart from this; specially if you are working on any client-side app. Download portable app Suxm_linux_x86-64.tar.bz2 Suxm_macos_x86-64.tgz Suxm_windows_x86-64.zip Install on Windows Download  Suxm_windows_x86-64.zip Unzip it Double click on  setup.bat  file Open command-prompt app & run  suxm  command to check if it is installed successfully Install on macOS Download  Suxm_macos_x86-64.tgz Unzip it Open  Terminal  app Go to the unzipped  Suxm_macos_x86-64  folder Run command,  sh setup.sh Open another tab & run  suxm  command to check if...

Git Branching Models

In Git repository you can use branching models to define a branch workflow for repositories. When you map your workflow to repository branches with a branching model, admins can guide developers to name branches consistently by configuring which branch types to make available. There are a number of branch types available, and several branch types have default branch naming prefixes (described below). You can also specify your own naming convention for each branch type. A consistent naming convention makes it easier to identify branches by type. Branch types Bitbucket Server comes with several types of branches that are frequently used in software development. This section explains what each branch type is for, and has the typical naming convention for the prefix for each branch type. The prefix can be changed for each branch type. Development branch Usually the integration...

Quick troubleshooting steps for any web-portal

Most of the time, we face some issue while loading a web portal. So here are few general purpose quick troubleshooting steps for any web-portal, which you may try Check console errors via Web Inspector Make a note of cookies stored for the webpage. Try clearing browser cache, Try relaunching the web page on new window.

Templates for JIRA

Fill required details in place of <> in the template Filing JIRA Use the below template while filing JIRA: Lab info Lab: <Server name> e.g., NA productions Loads: <Server load> eg., CPaaS 2.1.4 <Browser with version> e.g., Chrome Version 72.0.3626.121(64-bit) Timestamp: <Date and time in EST> e.g., March 17, 2019 8:10-8:25 PM EDT Setup: e.g., URL: https://project.company.com/ Account: test@ask-mail.com Password: Test@123 Steps: <Mention all the steps in number bullet points> Actual Result: <> Expected result: <> Reproducible: <Yes/No with comment> e.g., Yes, but with trial accounts only End User Impact: <Adequately  assess  the  impact  of this issue on end-user> e.g., It would heavily impact the performance of call under specified scenario Frequency: <occurance rate> say., 100% Fault Isolation: <If you know which module the fault is> otherwise say., None Validating JIRAs Steps to verify: Login t...